“Artificial intelligence for sustainable development” projects competition. Results
An innovative project created by Lester Atkinson and Roxanne Francis. They use artificial intelligence to automate customer support in chats, social media, email and text messages.
The algorithm learns from the scripts of past conversations. It selects answers to user questions and ranks them according to the degree of reliability. If it is high, the answer is sent automatically, if not, it is used as a prompt for a consultant. By confirming or changing the response text, the employee improves the system.